Terms of Use
  • Home
  • /
  • Terms of Use

Terms of Use

Tony & Mark’s Catering Terms & Conditions

ABN: 78 602 947 991

By accessing, browsing, or using this website, you agree to the terms, conditions, and disclaimers herein as amended from time to time. You agree to be bound by these Terms and Conditions. Tony & Mark’s may amend these Terms and Conditions at any time, and any amendment will become effective immediately. Your continued use of this website after such amendments constitutes an agreement to abide by and be bound by the updated Terms and Conditions. Tony & Mark’s website is owned and operated by Tony & Mark’s. Our online merchant is located in Australia.

 

Allergen Disclaimer (Australia – Catering)

Our products are prepared and handled in facilities that process a wide range of ingredients, including declarable allergens as defined under the Food Standards Australia New Zealand (FSANZ) Food Standards Code.

While we take all reasonable precautions to minimise the risk of cross-contamination, we cannot guarantee that any product is completely free from allergens.

Products supplied by Tony & Mark may contain, or may have come into contact with, allergens including (but not limited to): Sulphites; Gluten containing cereals (Barley, Oats, Rye); Wheat; Treenuts (Almond, Brazil nut, Cashew, Hazelnut, Macadamia, Pecan, Pine nut, Pistachio, Walnut); Seafood (Crustacea, Fish, Mollusc); Egg; Milk; Peanut; Sesame; Soy.

It is the responsibility of the customer to inform us, at the time of ordering, of any specific food allergies or dietary requirements.

We will make reasonable efforts to accommodate such requests; however, we do not accept liability for adverse reactions resulting from consumption of our products.

By purchasing or consuming our products, customers acknowledge and accept this risk.

 

Notice Periods

A minimum of 24 to 48 hours’ notice is required for all standard orders to ensure availability and freshness.

  • Standard Orders: 48 hours’ notice.
  • Cakes (8” & 11”): 72 hours’ notice.
  • Larger or complex orders may require additional notice, depending on product availability and preparation requirements.

 

Deliveries and Fees

Hot Food Deliveries

  • Minimum spend: $200
  • If the minimum is not met, a $50 delivery fee applies.
  • If the minimum is met, a standard delivery fee will be charged.


Cold Food Deliveries

  • Standard 3-hour delivery window (7:30 AM – 3:00 PM, Monday to Saturday).
  • Flat fee of $25 within the Adelaide Metro area.


Large Orders

  • For orders over $500 within the Adelaide Metro area, delivery is free of charge.
  • For orders exceeding $1,000, a 20% deposit is required to secure the booking.
  • For specific delivery times or urgent requests, please contact us — we’ll do our best to accommodate your needs.

(Note: Hot and cold delivery fee structure for the website to be confirmed and implemented accordingly.)

 

Cancellations

  • Cancellations must be made at least 24 hours before the scheduled delivery time.
  • Cancellations made within this window may be subject to a cancellation fee.

 

Pricing

  • All prices are inclusive of GST.
  • Despite our best efforts, some products or services may be incorrectly priced. If an item’s correct price is lower than the stated price, we will charge the lower amount.
  • If it is higher, we will contact you before dispatch or cancel the order and notify you accordingly.
  • Tony & Mark’s reserves the right to change pricing without prior notice.

 

Availability

As we process your order, we will inform you by email if any products you order turn out to be unavailable and offer you an alternative or refund for that item.

 

Disclaimer

  • The information on this site is for general personal use and is provided without any guarantee as to its accuracy.
  • Any user accessing and using this site does so at their own risk.
  • Tony & Mark’s reserves the right to modify or withdraw any information or service on this website without notice.
  • All imagery is for illustrative purposes only.

 

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of South Australia, Australia.

You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of South Australia.

Your statutory rights are not affected by these Terms and Conditions.